widget-Pennsylvania's statewide 24/7 live Chat reference service—free to all residents of Pennsylvania—is a quick way to get answers to your questions.
Ask your question. A librarian is on hand to chat with you. It’s that easy.
If your question involves lengthy research, we’ll get you started in the right direction or provide information about other resources.
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Q: What is Chat with a Librarian?
A: Chat with a librarian is a live chat service where librarians answer your questions, 24/7.
Q: How does Chat work?
A: Simply enter your contact information (if desired) and your question and ‘Start Chat’. A librarian will respond. It might take 10 to 15 minutes for an answer and sometimes more.
Q: What if my question takes a long time to research?
A: If more time is needed to answer your question, a librarian may ask for your email address so that the answer can be sent to you later.
Q: Can I get a transcript of my Chat?
A: Enter an e-mail address (at the beginning or end of your session), and you will automatically receive a copy of your Chat at the end of the session.
Q: Can I keep my Chat confidential?
A: You do not have to use your real name or enter your email. If you want a copy of your transcript sent to you, you can provide an email address at the end of the Chat.
Q: Why am I being blocked from Chat?
A: Firewalls and filters can interfere. Check your settings to allow emails from chat@hslc.org and ask@springshare.com or contact your network administrator.
Q: How do I ask a question anonymously?
A: Do not enter an email address or your name at the beginning of the Chat. This allows you to remain anonymous.
This is a PREVIEW page, please do not share this link.
This project is made possible in part by Library Services and Technology Act (LSTA)
funds from the U.S. Institute of Museum and Library Services and through the
Commonwealth of Pennsylvania's Library Access funds administered by the
Pennsylvania Department of Education, Office of Commonwealth Libraries.
The views, findings, conclusions, or recommendations expressed in this website
do not necessarily represent those of the U.S. Institute of Museum
and Library Services or the Pennsylvania Department of Education.
